4/22/2014

How to Retain and Motivate Your New Hires...

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Gregory P. Smith Lead Navigator President
In This Issue
Motivational Quotes

 

"I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies."

~ Lawrence Bossidy, Former COO of GE and author

 

"You do not lead by hitting people over the head - that's assault, not leadership."

~ Dwight D. Eisenhower
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Our classroom and online leadership and management courses will help you advance your career by learning the critical skills needed to become an excellent manager or supervisor - retaining your best people, motivating, delegating, resolving conflict, coaching, customer service, professionalism and more!
 
Bright Ideas Employee Suggestion Campaign
Capture Hundreds of Employee Ideas and Suggestions

The Bright Ideas Campaign Facilitator Kit includes all the information needed to implement a proven, day-by-day suggestion process. The Kit comes with a facilitator guide, instructions and training materials. This will allow you to manage a highly successful employee suggestion program. Our Campaign shows you how to initiate, capture and implement the Campaign generating ideas and suggestions from the bottom up in a three-week time period.

 

Our Campaign is built upon a proven process generating a record level of employee participation and engagement. It accelerates the idea generation process and eliminates the typical pitfalls found in employee suggestion programs. As a result, you will capture hundreds of ideas and suggestions from your workforce improving productivity, cutting costs and boosting a high level of motivation, improved communication and a sense of teamwork.

 

More information 

Letter from the Lead Navigator    
 
Announcement!
 
Many people have been asking what happened to our Weekly Tips. When we changed newsletter hosts, the tips sort of dissapeared. 
 
Stay tuned...we plan on bringing them back very soon.  Look for the announcement coming down the road.  
 
Check out my latest book, The Best Icebreakers and Teambuilding Exercises. After four years of researching and writing, it is finally completed.  It is a much improved edition from the first icebreaker book I did seven years ago.  Check out the 20% special savings offer.
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Gregory P. Smith

President and Lead Navigator

770-860-9464

Start Your New Hire Off Successfully

Do You start your New Hires off correctly on day one?

According to research done by Human Capital Institute, 70% of new hires decide to stay or leave a company within the first six months. Only 15% of companies continue the onboarding process beyond the 3 month recommendation, even though 93% of companies see new hire guides as important to their success.

You can gain long term commitment & retention with an effective onboarding process. New hires take time to become a productive part of the team. They may not understand some aspects of their job or how it relates to the overall strategy. Getting them up to speed takes time, planning, and patience. However, they will become productive faster with an effective onboarding program than without one.

An effective new hire onboarding process isn't something that can be done in a week or two. This process of welcoming, orienting, training, coaching, engaging, etc... may take several months. But according to a report by HCI, 69% of the new hires are more likely to remain with their organization after three years and are more engaged.

Create a new hire onboarding system that is congruent with the overall company mission, values, & culture. Measure and update the program over time.

Here are some elements to include in your new hire process:

Provide a clear Company Strategy - Vision, Mission, Values, & Goals. Let the new hires know the overall business strategy, how they fit in with this strategy, and why their position is important. People want to know that they are a part of a winning team.

Job Description - Give each employee a job description, goals, and expectations of their role. Show them how their position is valuable.

Introductions to key players & walk around - Make sure you introduce the new hire(s) to everyone, especially the key people. During this walk around introduction, let people know why this person is the perfect fit for the position and how to contact them. Give each new hire a binder with the employee's names & positions. During this phase, allow the new hire to make notes in their binders as they meet people and observe the business structure.

Coaching & Mentoring - Give new hires the ongoing support utilizing coaching & mentoring. Assign someone as their "go to" person for when they have a question, observation, or challenge. This coach/mentor can assimilate the progress of the new hire and provide early feedback and an opportunity to correct any mistaken direction. Implement an individual development plan that they can work on together over the next several months.

Career Growth Path - Let employees know the opportunities for advancement. Give them the responsibility to take charge of their own development and the training necessary to grow within the company.

Give them the tools necessary for the job - This is often under estimated to its importance. Make sure the new hire has everything they need to get started. Example: training, instructions, website resources, assignments, safety procedures, and policies. Confirm they have the needed supplies & equipment: Computer, printer, telephone, email address, ID, copier, & general office supplies.

Setting up and implementing an effective onboarding program, although not easy, is well worth the time and effort. Studies show that comprehensive onboarding programs are linked to business success.

Benefits include, but are not limited to:

  • Lower turnover

  • Increase & maintain engagement

  • Enhanced performance

  • Clear direction

  • Better customer service

  • Higher quality

  • Open communications

  • Improved trust

  • Elevated Morale

  • Save time

  • Lower stress levels

  • Boost revenues

  • Improved bottom line

All on-board

 

If you have any questions about this article, please contact us today! t

 

~ Written for us by our associate Gary Sorrell, Sorrell Associates, LLC. Copyright protected. All rights reserved. 

The Best Icebreakers and Teambuilding Exercises  
 
Make your meetings fun, interactive and interesting. The Best Icebreakers and Teambuilding Exercises is Greg's newest edition, just released this year. It is packed with a new and improved collection of 90 different exercises and icebreakers addressing the skills most important to leadership, communication, customer service, team building, conflict resolution, "getting to know you" icebreakers for both classroom and corporate training activities. 

This book is a great resource for schools, business functions, retreats, church groups and team building sessions. This book is larger and a more complete edition from his first book published several years ago.


Includes several links to YouTube videos providing examples and showing you how to put these exercises to work. Resource guide provided and links to Pinterest.
 
Identity Theft In The Workplace

As identity theft continues to be on the rise, we are often asked; how are these thieves getting our information?

Experts report an increasing number of corrupt employees offering private customer information to identity thieves. The most common victims are small organizations with fewer than 100 employees, according to the most recent study by the Association of Certified Fraud Examiners 2012 Report. Often smaller companies have fewer controls and less training on handling private data than larger companies.

In addition, the FTC received more than two million complaints in 2012. Nearly one in five was about identity theft: the misuse of personal information like a Social Security, credit, or bank account number to commit fraud or theft.

The thieves are most likely to go after people's wages, government benefits, tax refunds, or credit card and bank accounts.

Handling private information correctly is vital, necessary, and the law. Poor business practices may lead to liability lawsuits and loss of customers.

What should you do to protect your customers, employees, and company?

  • Trust but verify

  • Hire properly by using pre-employment screening to eliminate the problem before it starts

  • Do surprise audits

  • Do not give employees more access to private information than they need

  • Split or separate duties

  • Create a hotline for reporting suspected abuse

  • Train everyone in the company on proper ways to handle, track, and dispose of sensitive information

  • Shred all unneeded private sensitive consumer information

Of course, there are many other ways to protect sensitive information and it is your responsibility to ensure legal compliance.

Look at your state and federal data protection laws on your legal requirements to properly maintain and destroy personal information.

The more sensitive the information, the more important it is to have it destroyed safely and securely.t

For more information visit the FTC Consumer Information website: www.consumer.ftc.gov/features/feature-0014-identity-theft

~ Written for us by our associate Gary Sorrell, Sorrell Associates, LLC. Copyright protected worldwide. All rights reserved.

 

 

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