| If you have trouble reading this go to http://www.chartcourse.com/supervisory_training.html 
Management and Supervisory Training Programs Online Management Courses and Facilitator Kits  Advance your career by learning the critical skills needed to become an excellent manager or supervisor--retaining your best people, motivating, delegating, resolving conflict, coaching, counseling with and more! | 
| Coaching Job Skills | | Understand the what, why and how of coaching. Prepare for coaching sessions. Hold a coaching conversation. Use coaching to build teamwork. Online management course available. | | | 
| Communicating up | | Understand the importance of framing communication in terms of a manager's interests. Enter meetings with clear objectives and facts that support plans and goals. Move conversations toward agreement. Online management course available. | | | 
| Delegating | | Understand the role of delegation in time management, resource utilization, job satisfaction and overall team productivity. Establish a team member's responsibility and authority for a delegated task - creating a framework for accountability and personal growth. Online management course available. | | | 
| Developing and Coaching Others-Leadership Version | | Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team members to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference. Online management course available. | | | 
| Developing and Coaching Others-Management Version | | Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team leaders to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference. | | | 
| Developing Performance Goals and Standards | Developing goals and standards is critical. Do that by involving them from the start, negotiating goals, and standards that meet both the organizational needs and the needs of the person, and ensuring the goals and standards are SMART. Listen, read, watch, then do and get feedback. Then practice with feedback again to really acquire the skills. | | | 
| Effective Discipline | | This module provides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers can turn a potentially negative interaction into a positive developmental step. Leaders develop the skills needed to address problem behavior while preserving the individual's self-respect. That encourages the best kind of discipline - self-discipline. | | | 
| Essential Skills of Communicating | | Essential Skills of Leadership (ESL) is the first step to developing successful managers and team leaders. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. ESL helps experienced managers, new managers, and aspiring managers refocus on the basics - the skills required to manage the individual while also leading the team. | | | 
| Essential Skills of Leadership | | Maintain and enhance team member self-esteem daily. Base performance discussions on work habit and behavior rather than personality and attitude. Involve team members in goal setting, problem solving, decision-making. | | | 
| Improving Work Habits | Managers will understand a work habits discussion is not coaching and requires different skills for successful resolution; that work habits must be dealt with effectively; how to explain the team member's work habit focusing on behaviors rather than attitude. Use an action plan and reviews to improve habits and personal accountability. | | | 
| Managing Complaints | | Define goals, objectives, and performance standards. Identify and set performance standards that are specific, measurable, attainable, results oriented, and time-framed, using concrete active language. Establish time limits for standards and negotiate for standards that address desired results and team members'' capabilities. | | | 
| Providing Performance Feedback | | Learn to base assessments on facts and behavior. Use positive feedback to motivate team members. Gain team member participation in and agreement with assessment; and their commitment to the change needed to improve performance. | | | 
| Resolving Conflicts | Accept conflict as part of work situations; manage it to maintain individual and team focus. Recognize the positive and negative impacts of conflicts; leverage conflict to everyone's advantage. Distinguish between the two major sources of conflict so they can be resolved fairly and effectively. | | | 
| Supporting Change | | Understand why change happens, how people react to it, and how to support as teams struggle with it. Involve team in change initiative by promoting ownership of change and benefits. Plan for follow-up sessions that support the process and reinforce personal and organizational goals. | | | 
| Retaining Winning Talent Facilitator Kit This kit provides you all the materials and information you need to teach your own employee retention program. Retaining Winning Talent is an 8-hour workshop that focuses on one of the most important assets of any organization - its team leaders and their impact on retaining key team members. 
| | Hiring Winning Talent Successful hiring doesn't start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined and justified definition of what capabilities a good candidate must have to be successful and it ends with ensuring the selected individual accepts the offer and joins the organization in a totally positive way. | | |  You may subscribe to this newsletter online.
Gregory P. Smith, Editor, Navigator Newsletter
2814 Hwy 212, SW Conyers, GA 30094 USA - 770-860-9464 http://www.chartcourse.com | | | |
Gregory P. Smith
President/CEO
Chart Your Course International
2814 Hwy 212,SW
Conyers, GA 30094
770-860-9464
800-821-2487
http://www.ChartCourse.com
If you no longer wish to receive communication from us:
CancelTo update your contact information:
Update