*You Cannot Just Hire Them and Forget Them | Navigator 191

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PERSONAL NOTE FROM THE LEAD NAVIGATOR   I am always amazed how one person can make a powerful difference in the success of a business and the lives of others. On a recent trip, I was staying at a large conference hotel in the heart of San Francisco. If possible, I try to avoid hotel restaurants. Most hotel food is bland, boring and overpriced to me, every hotel restaurant in the world looks the same. If you spend as much time in hotels as I do, you want to see something different, so I like to venture out and find quaint places to eat—something with personality. On this trip, I allowed myself some free time to do a little sightseeing. I stumbled across this diner called Lori’s j ust a block from my hotel. It looked like a place where the locals ate, so I popped in and took a seat. I liked it so well I ate breakfast there twice during my stay. One particular server captured my attention. His name was Humberto Ortiz. You could tell he was one of those guys who took pride in what he did. He buzzed around the diner like a lightning bug. He had an energy about him you don’t often see. The other employees respected him and he had a compelling sense of authority about him. His friendly manner made you feel important and welcome. The food was good, but the reason I came back was Humberto. He was the primary factor that transformed the restaurant from average to exceptional. How many Humberto’s do you have working for you? Have you identified your high performers? Whether you hire server s in the restaurant business or sales people for your pharmaceutical company, it all begins by identifying and hiring the RIGHT people. Research shows high performing employees out-perform their average coworkers by a huge margin. Humberto was one of those star employees. In this economy, you cannot afford to hire just average people. It is laughable to me when I see organizations who still base their hiring decisions only on a resume/job application and an interview. You have to go the extra step. You must identify the personal skills, motivations and experience needed for success in each position. It would be short-sighted of me to end here by saying the process stops once you hire exceptional employees. You can’t just hire them and then forget them. You have to develop, reward and recognize them while also providing them opportunities for growth and development. This is part of the talent management process. Top performers have more option s. If you don’t take care of them, they will be the first ones to quit. Hire good people and help them reach superstar status so that they stay with your company as long as possible. As a result, your business will be rewarded with happier, more productive employees who in turn keep customers coming back to spend more money. The quickest way to destroy your business is to surround your good people with low performing managers and coworkers. It is not rocket science, but so few businesses apply the process. Let us know if we can help you identify, hire and retain top talent for your organization. Make sure you don’t miss the How to Attract and Retain Your Top Talent webseminar coming up. Helping you Chart Your Course!           President and Lead Navigator Gregory P. Smith   UPCOMING EVENTS AND CLASSES   How to Attract and Retain Top Talent Webseminar   As the economy rebounds, organizations are seeing their most promising talent abandon ship. In a recent article that appeared in Harvard Business Review, the authors indicate:   -One in four plans on leaving within the year -One in three is not putting their entire effort in their job -One in five believe their personal goals are quite different from what the organization has planned for them -Four out of ten have little confidence in their senior leadership and coworkers   The key to success for any organization is the ability to attract and retain skilled and talented people. Those that fail to make employee retention a priority now risk losing their most talented people to the competition. This webseminar shows you how to design an effective employee retention strategy that provides a road map for not only attracting and keeping talented employees but also for motivating and engaging them to achieve a higher level of performance. This session is jam-packed with tips, ideas and easy-to-implement advice for creating a high-retention culture.   Thursday, August 23 3:00-4:00 p.m. ET   No Charge/Complimentary Limited to the first 100 people! https://www2.gotomeeting.com/register/930959722 DISC Certification Training Program (Live Webseminar) Individual personality styles and preferences have a direct impact on our interpersonal relationships at home and at the workplace. People differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Our DISC training programs and assessments help hire the right people, reduce conflict, improve communication and unleash team performance. Our live web based DISC training program is a popular choice for those who would prefer to avoid travel and enjoy the convenience of a webinar format. Classes are conducted in three, 90 minutes sessions. Upcoming dates:   August 13, 16, 20 3:00-4:30 ET September 4, 6, 10 3:00-4:30 ET Cost: $895 per person Click below or call for more information 800-821-2487 or 770-860-9464 http://ow.ly/6Ogw4
	Bright Ideas Campaign   Capture hundreds of employee suggestions in a three-week campaign The Bright Ideas Campaign is a high-powered process that captures hundreds of cost-savings suggestion and ideas from your workforce during a short time period. This is a self-contained program that makes idea collection easy and effective. Learn more about how this Campaign can be customized to meet your needs. http://ow.ly/3hDjB
	Icebreakers and Teambulding Exercises - BEST SELLER How many meetings have you attended that are just the same old thing -- boring gatherings you can't wait to leave! Here is an opportunity to make your next meeting, class or team building event something dynamic and interesting. Click here
If you find our information interesting, please send it to your friends. The Navigator newsletter is received by over 35,000 subscribers in 49 countries, in addition to other websites and magazines.   Copyright 2012 by Chart Your Course International--reproduction for publication is encouraged, with the following attribution: From "Chart Your Course International," by Gregory P. Smith, Copyright 2012. (770) 860-9464  (800) 821-2487

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Gregory P. Smith
President/CEO
Chart Your Course International
2814 Hwy 212,SW
Conyers, GA 30094
770-860-9464
800-821-2487
http://www.ChartCourse.com

Employee Retention and DISC Certification Training Webinars

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UPCOMING EVENTS   How to Attract and Retain Top Talent Webseminar   As the economy rebounds, organizations are seeing their most promising talent abandon ship. In a recent article that appeared in Harvard Business Review, the authors indicate:   -One in four plans on leaving within the year -One in three is not putting their entire effort in their job -One in five believe their personal goals are quite different from what the organization has planned for them -Four out of ten have little confidence in their senior leadership and coworkers   The key to success for any organization is the ability to attract and retain skilled and talented people. Those that fail to make employee retention a priority now risk losing their top talented people to the competition. This webseminar shows you how to design an effective employee retention strategy that provides a road map for not only attracting and keeping talented employees, but for motivating and engaging them to achieve a higher level of performance. This session is jam-packed with tips, ideas and easy-to-implement advice for creating a high-retention culture.   Thursday, August 23 3:00-4:00 p.m. ET   No Charge/Complimentary Limited to the first 100 people! https://www2.gotomeeting.com/register/930959722 DISC Certification Training Program (Live Webseminar) Individual personality styles and preferences have a direct impact on our interpersonal relationships at home and at the workplace. People differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Our DISC training programs and assessments help hire the right people, reduce conflict, improve communication and unleash team performance. Our live web based DISC training program is a popular choice for those who would prefer to avoid travel and enjoy the convenience of a webinar format. Classes are conducted in three, 90 minutes sessions. Upcoming dates:   August 13, 16, 20 3:00-4:30 ET September 4, 6, 10 3:00-4:30 ET Cost: $895 per person Click below or call for more information 800-821-2487 or 770-860-9464 http://ow.ly/6Ogw4
	Icebreakers and Teambulding Exercises - BEST SELLER How many meetings have you attended that are just the same old thing -- boring gatherings you can't wait to leave! Here is an opportunity to make your next meeting, class or team building event something dynamic and interesting. Click here
If you find our information interesting, please send it to your friends. The Navigator newsletter is received by over 35,000 subscribers in 49 countries, in addition to other websites and magazines.   Copyright 2012 by Chart Your Course International--reproduction for publication is encouraged, with the following attribution: From "Chart Your Course International," by Gregory P. Smith, Copyright 2012. (770) 860-9464  (800) 821-2487

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Gregory P. Smith
President/CEO
Chart Your Course International
2814 Hwy 212,SW
Conyers, GA 30094
770-860-9464
800-821-2487
http://www.ChartCourse.com

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Latest Updates from Chart Your Course International As a subscriber of the Navigator Newsletter, you might be interested in our training programs and  resources we provide.   Free Leadership Tips   The personal actions of the leader are the most important factor in driving profits, building effective teams and gaining the respect of your peers. This free leadership course will provide you with tips, ideas, articles and strategies to drive performance and boost your leadership ability.  Sign up   Research proves it. The "best companies to work for" are more productive and more profitable than their stock market peers. But a great workplace is not something that can be achieved in a quarter, or even a year. For a great workplace to exist, employees must trust the organization implicitly, take pride in what they do, and be inspired to achieve superior performance. And that requires a different breed of leadership--leaders who know how to instill and reinforce these beliefs in every communication, every decision, and every interaction. It requires leaders who realize how they act and do what they do makes a world of difference to employees. More information DISC CERTIFICATION TRAINING You've heard of the effectiveness of DISC analysis and how the proper application of assessments can empower individuals, enhance team performance and improve communication. Now you can learn how to put the power of these proven concepts and tools to work for you.  More information Fired Up! Leading Your Organization to Achieve Exceptional Results   Greg's latest and most powerful book is guaranteed to get you Fired Up!    Studies show the personal actions of the leader are the most important factor in motivating and retaining employees as well as contributing to the financial success of the organization. This book provides practical tips, advice and strategies that will transform managers into dynamic leaders.   $24.95 http://www.chartcourse.com/firedup.html Facilitator Trainer Kits & Online Management Courses Our leadership and management training courses will help you advance your career by learning the critical skills needed to become an excellent manager or supervisor--retaining your best people, motivating, delegating, resolving conflict, coaching, counseling with and more!   15 different programs available.   More information How to Reduce Absenteeism and Improve Attendance at Work   Automatic download: Pdf. 3 pages   $5.00   CUSTOMER SERVICE TRAINING PROGRAMS   We have over 10 different customer service programs.  Each one is designed so you can either purchase the training materials to teach the course yourself, or we can send a trainer to teach the program on location. More information Retaining Winning Talent Facilitator Training Kit   This kit provides you all the materials and information you need to teach your own employee retention program. Retaining Winning Talent is an 8-hour workshop that focuses on one of the most important assets of any organization - its team leaders and their impact on retaining key team members.     Losing a top performer is disruptive and costly. We can help you attract and retain your best talent. How to Hire Winning Talent Facilitator Training Kit Successful hiring doesn't start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined and justified definition of what capabilities a good candidate must have to be successful and it ends with ensuring the selected individual accepts the offer and joins the organization in a totally positive way. More information   Here Today, Here Tomorrow: Transforming Your Workforce from High-Turnover to High-Retention More Information 401 Proven Ways To Retain Your Best Employees More Information TNT for Teams: Dynamic Ways to Reward, Energize & Motivate Your Teams More Information Best Selling Icebreakers and Team Building Exercises More Information Click here to join the Navigator | See below to unsubscribe or to update your address

Gregory P. Smith
President/CEO
Chart Your Course International
2814 Hwy 212,SW
Conyers, GA 30094
770-860-9464
800-821-2487
http://www.ChartCourse.com



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