Navigator: Employee Recognition Ideas Drive Motivation

Navigator #187 Subscribe | Blog | Article Archive | Resource Center | Website | Contact

PERSONAL NOTE FROM THE LEAD NAVIGATOR   Do you have anything to contribute?  We are looking for a few self-motivated individuals who have written business articles or like to blog.  No money, but the rewards and compensation are outstanding -- Exposure to a world-wide audience and the personal satisfaction of making a difference in other's lives.  If interested, please send a sample of your writing and a note to jan@chartcourse.com   Charting your course! President and Lead Navigator Gregory P. Smith   Employee Recognition Ideas Drive Motivation and Job Satisfaction   Mark Twain once said, "I can live for two months on a good compliment." Employee recognition is a powerful tool in building morale, motivation and job satisfaction. A pat on the back, a personal note from a peer or a supervisor does wonders. Small, informal celebrations are many times more effective than a once a quarter or once a year formal event. Employee appreciation and recognition are critical to achieving organizational goals. All humans need to feel appreciated. In a survey conducted by Robert Half International, the results showed that employee recognition and appreciation was the number one reason employees stay in their work environment with fair compensation being secondary. Here are a few employee recognition ideas to consider: Drive My BMW Graham Weston, co-founder and CEO of Rackspace Managed Hosting, gives the keys to his BMW M3 convertible for a week to his top performing employees. This creative way to reward employees has a bigger impact than cash. He says, “If you gave somebody a $200 bonus, it wouldn’t mean very much. When someone gets to drive my car for a week, they never forget it.” The important point is pay and money does not necessarily create job satisfaction. There has to be something more. The Extra Mile United Services Automobile Association (USAA) provides blank “Thank You” note stationary to their workers for a program called The Extra Mile. Employees are encouraged to say “Thank You&rdquo ; to each other for the help they receive at work. The most surprising thing happened on the first day the notes were printed. They ran out! The company couldn’t keep up with the demand. President’s Employee Recognition Dinner Schreiber Foods, Inc. holds an annual President’s Employee Recognition Dinner. Throughout the year employees nominate each other for five award categories: leadership, quality improvement, innovation, community involvement, etc. A team then evaluates the nominations, and the winners selected. They are then announced and recognized at the President’s Dinner. The recipients receive a crystal award and a bonus. Before embarking on creating an employee recognition program, take the time to first discover what maybe causing employees to be un-motivated. Identify and fix the de-motivators first. Source: Dynamic Ideas to Reward, Energize and Motivate Your Teams   SUBMIT YOUR EMPLOYEE RECOGNITION IDEA We are on a search for innovative ways to keep people motivated and engaged at work.  We would love to hear from you.  Give us your suggestions on our blog. Who Is Speaking at Your Meeting?   Keep us in mind if you need a speaker, trainer or facilitator for an upcoming meeting or conference. Contact Jan King for additional information. In addition to Greg, we have several highly capable individuals to provide a wide range of services.  Call or fill out our meeting request form. 770-860-9464   UPCOMING EVENTS AND CLASSES   Great Customer Service! How to Create an Exceptional Service Team Webinar   May 3, 2012 3:00-4:00 p.m. ET When your customer service team loses their drive, it’s detrimental to productivity, profits and personnel. Learn how to create an excellent customer service strategy and motivate your service team to provide superior service, inspiring customers to return and spread the word. Join us for this 60-minute webinar where you and your colleagues will discover: Strategies to Boost Morale and Work Ethic Among the Front-Line Staff Tips and Tricks to Increase Profitability Through Stellar Customer Service How to Promote Customer Brand Loyalty: Keep Them Coming Back for More Ways to Identify, Reward & Train Your Customer Service Team: Be the Best Around Cost: $199 Recording and handouts will be available For information http://is.gd/4OK5Xt To register http://tiny.cc/x28ucw   DISC Certification Training Program (Webseminar) Individual personality styles and preferences have a direct impact on our interpersonal relationships at home and at the workplace. People differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Our DISC training programs and assessments help hire the right people, reduce conflict, improve communication and unleash team performance.   Our live web based DISC training program is a popular choice for those who would prefer to avoid travel and enjoy the convenience of a webinar format. Classes are conducted in three, 90 minutes sessions. Upcoming dates: May Class May 14,17,21 2:00-3:30 ET June Class June 4,7,11 2:00-3:30 ET Cost: $895 per person http://ow.ly/6Ogw4 Workplace Motivators Individual Assessment Everyone is motivated by different things. The Workplace Motivators report helps clarify and identify the six inner drives people bring to the job. What motivates employees to sell, manage, service or connect with people the way they do?  This reports shows why people differ and helps you place the right people in the right jobs and motivate them to achieve more for the organization. The answers to these questions are all based on motivators. Motivators are the drivers behind our behavior -- what motivates our actions. This report helps illuminate these motivating factors and attitudes and enables you to understand the driving forces behind your/their decisions. View a sample report   View all or our reports Customer Service Training Video Library Train your entire workforce in the art of exceptional customer service. The Service First Video Library is a powerful video-based training system making it easy to train any number of employees - with no limits - with immediate results. The program includes 12 videos, slides, facilitator guide and handouts. The videos are appropriate for any industry. Includes free shipping globally $1497 http://www.chartcourse.com/servicevideo.htm Online Learning 2.0 We’re introducing Vital Online 2.0, a technology that will save your organization both time and money. Our user-friendly online campus begins with 12 programs from the Vital Learning Leadership Series. Your participants can work at their own pace, and we also offer a blended approach (classroom and online classes) that maximizes social networking tools. We can also easily create a branded portal campus especially for your organization. Vital Learning’s online courses start with the 12 core programs, the Leadership Essentials, and 23 additional courses in leadership, customer service, sales and productivity. We invite you to take a few minutes to experience our free demo today. For more information: http://www.chartcourse.com/VL-onlinecourses.html Fired Up! Leading Your Organization to Achieve Exceptional Results   Build a high-energy workplace that accelerates performance, generates more profits, increases sales and provides outstanding customer service   $24.95   More information   If you find our information interesting, please send it to your friends. The Navigator newsletter is received by over 35,000 subscribers in 49 countries, in addition to other websites and magazines.   Copyright 2012 by Chart Your Course International--reproduction for publication is encouraged, with the following attribution: From "Chart Your Course International," by Gregory P. Smith, Copyright 2012. (770) 860-9464  (800) 821-2487

If you no longer wish to receive communication from us:
Cancel

To update your contact information:
Update



Gregory P. Smith
President/CEO
Chart Your Course International
2814 Hwy 212,SW
Conyers, GA 30094
770-860-9464
800-821-2487
http://www.ChartCourse.com

Upcoming DISC Training Programs

Subscribe | Blog | Article Archive | Resource Center | Website | Contact

Upcoming DISC Certification Training Classes We sent you this because you are a Navigator Newsletter subscriber. Please forward to your friends. Individual personality styles and preferences have a direct impact on our interpersonal relationships at home and at the workplace. People differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Our DISC training programs and assessments help hire the right people, reduce conflict, improve communication and unleash team performance. Upon successful completion of the training, you may teach and conduct workshops in your organization or use it in y our consulting and training business.   We deliver our DISC assessment training programs in several formats: DISC CERTIFICATION TRAINING WEB SEMINAR Class is limited to five people. Training is conducted live over the phone/web. Group sessions conducted in three-90 minute sessions.   Upcoming dates:   April Class Apr 9, 12, 16 2:00-3:30 ET May Class May 14,17,21 2:00-3:30 ET June Class June 4,7,11 2:00-3:30 ET           Cost: $895 per person  Classes conducted in three, 90-minute sessions Certification Exam Diploma Facilitator Kit included (see below) Approved for 4.5 hours HCRI credit $895 per person Click here to request detailed class outline and more information Or call 800-821-2487/770-860-9464   For more information: http://ow.ly/6Ogw4   To register online: "Greg Smith recently trained me on the DISC profile. He is a dynamic and charismatic trainer and facilitator. Greg is excellent at establishing clear directions and explaining why we're doing what we're doing. He communicated the information in a clear and easy manner for me to learn and comprehend the material. He was also very patient and flexible with his time. Greg has a very warm and gracious spirit and is exceptionally helpful. Immediately following Greg’s training I felt fully prepared and ready to tackle my first DISC facilitation assignment. I strongly recommend Greg to anyone who needs a trainer/motivator with a positive attitude and wonderful teaching style." Eric Lewis CEO – OneSCSI DISC Training Program on CD    Become a expert on DISC from the comfort of your home/office. This program teaches you how to use and interpret DISC assessments.  There is no time limit—use them as often as you like. These are audio/video recordings of Greg's live webseminar DISC training program.  The program includes package of 3 CD’s.  Each CD is 90 minutes long.  One CD shows you how to conduct your own DISC workshop.  The certification exam is not included.   Cost: $295 For more information If you find our information interesting, please send it to your friends. The Navigator newsletter is received by over 35,000 subscribers in 49 countries, in addition to other websites and magazines.   Copyright 2012 by Chart Your Course International--reproduction for publication is encouraged, with the following attribution: From "Chart Your Course International," by Gregory P. Smith, Copyright 2012. (770) 860-9464  (800) 821-2487   Click here to join the Navigator | See below to unsubscribe or to update your address

If you no longer wish to receive communication from us:
Cancel

To update your contact information:
Update



Gregory P. Smith
President/CEO
Chart Your Course International
2814 Hwy 212,SW
Conyers, GA 30094
770-860-9464
800-821-2487
http://www.ChartCourse.com

Navigator -- I Can’t Take It Anymore! Employee Turnover on the Increase

Navigator #186 Subscribe | Blog | Article Archive | Resource Center | Website | Contact

PERSONAL NOTE FROM THE LEAD NAVIGATOR   This is my favorite time of the year -- springtime!  I realize many of you are still in the middle of winter. Sorry! But in Atlanta, the trees are starting to bloom and it is finally warming up.   Along with the trees, the economy is warming up once again too.   After living through many recessions and downturns, similar patterns emerge.  As the economy heats up, so does employee turnover.  Make sure you read the below article and prevent unwanted turnover.   Charting your course! Captain of the Ship and Lead Navigator Gregory P. Smith   Planning a training meeting, retreat or need a dynamic speaker? Keep us in mind if you need a speaker, trainer or facilitator for an upcoming meeting or conference. Contact Jan King for further information. 770-860-9464   FEATURE ARTICLE   I Can’t Take It Anymore! Employee Turnover on the Increase Employee turnover is starting to increase. Employers need to take steps and prevent losing their loyal and skilled workers now. John is an industrial engineer. He has been working for the same employer for the past four years. He used to love his job and enjoy going to work. Now he is tired, frustrated and feels cheated. Many of those who have stuck it out with their employers during this recession are deciding it is time to update their resume and start looking for a better job somewhere else. Over the past few years, employees have grown increasingly unhappy with their jobs and their employers for many reasons. Some feel their employers have cut back too far. Others feel their organization has taken advantage of them. Some have not seen a pay raise, bonus or promotion in years. Their friends are starting to get pay raises, why not them? With every economic downturn I have seen, the same circle of events repeat itself. The media is sou nding more optimistic. Their friends start talking about getting better paying jobs and pay raises. Others leave for better and more interesting career opportunities. If you are an employer, you need to evaluate your pay and benefits. Insure you minimize job dissatisfaction by providing a competitive work environment. You don’t want to be behind the power curve as the economy grows. Don’t get caught in the trap of thinking it is cheaper to find a replacement for less money. Sure, employers can find plenty of people willing to take a job for less. But the cost of replacing a skilled employee is far more expensive than most realize. In general, there are five important areas that lead to employee turnover and low job satisfaction. • Poor match between the person and the job • Poor fit with the organizational climate and culture • Poor alignment between pay and performance &bul l; Poor connections between the individual, their coworkers and the supervisor • Poor opportunities for growth and advancement Cost of Employee Turnover The cost of attracting, recruiting, hiring, training and getting new people up to speed is tremendously more costly as well as more wasteful than most realize. Studies from the Gallup organization show employees who have an above average attitude toward their work will generate 38 percent higher customer satisfaction scores, 22 percent higher productivity and 27 percent higher profits for their companies.   Provide us your comments...     UPCOMING EVENTS AND CLASSES     DISC Certification Group Coaching Training Program (Webseminar) Individual personality styles and preferences have a direct impact on our interpersonal relationships at home and at the workplace. People differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Our DISC training programs and assessments help hire the right people, reduce conflict, improve communication and unleash team performance.   Our web based DISC training program is a popular choice for those who rather not face the additional burdens of travel and cost. Classes are conducted in three, 90 minutes sessions.  Students have the option to take the DISC certification exam at the end of the class.  Upcoming dates:   April Class Apr 9, 12, 16 2:00-3:30 ET May Class May 14,17,21 2:00-3:30 ET June Class June 4,7,11 2:00-3:30 ET       Cost: $895 per person http://ow.ly/6Ogw4 BEST PRACTICES   Trip to Headquarters Company Denon Electronics offers an all-expense paid trip to their headquarters in Japan, for the employee and their family. They have lunch with CEOs, tour the factories, and have a guided tour of the city by employees. Employees nominate the winner of this coveted award. Staff Speaks Newsletter The Lutheran Social Services of Mid-America have a large organization, which spans three states. They have begun a Staff Speaks article in their monthly newsletter. They choose an employee from each of their four affiliates, and provide name, length of time employed at their organization, title, and a brief description of job duties. Then they ask them a 'fun' question each month, such as 'If you could be anyone/do anything else professionally, who/what would it be?' They take their picture, and include it with their info. This allows their staff to get to know others throughout the organization who they may not meet, or have opportunity for interaction. TOOLS AND RESOURCES Employee Selection and Development   Have you ever made a bad hiring decision? Did the person you hired turn into someone different than how he presented himself during the interview? A properly designed interviewing and hiring process could have prevented the mistake and saved you time, frustration and money. We provide a comprehensive portfolio of hiring and development solutions including 360, team, customer service, executive talent and management development reports and assessments.   More information Customer Service Training Video Library Train your entire workforce in the art of exceptional customer service. The Service First Video Library is a powerful video-based training system making it easy to train any number of employees - with no limits - with immediate results. The program includes 12 videos, slides, facilitator guide and handouts. The videos are appropriate for any industry. Includes free shipping globally $1495 http://www.chartcourse.com/servicevideo.htm 401 Proven Ways To Retain Your Best Employees This book is packed with loads of practical advice, tips, case studies, suggestions and examples that not only retain, but also engage and make your people as productive as possible. Unique from other books on the market today, it provides tried and true practices that will quickly transform your place of business. The book is divided into eight sections, each focusing on a key element of employee retention. http://www.chartcourse.com/401-provenways.html Icebreakers and Teambulding Exercises -  BEST SELLER How many meetings have you attended that are just the same old thing -- boring gatherings you can't wait to leave! Here is an opportunity to make your next meeting, class or team building event something dynamic and interesting. Click here Fired Up! Leading Your Organization to Achieve Exceptional Results   Build a high-energy workplace that accelerates performance, generates more profits, increases sales and provides outstanding customer service   Sale price:$19.95 Regular price: $24.95   More information   If you find our information interesting, please send it to your friends. The Navigator newsletter is received by over 35,000 subscribers in 49 countries, in addition to other websites and magazines.   Copyright 2012 by Chart Your Course International--reproduction for publication is encouraged, with the following attribution: From "Chart Your Course International," by Gregory P. Smith, copyright 2012. (770) 860-9464  (800) 821-2487

Gregory P. Smith
President/CEO
Chart Your Course International
2814 Hwy 212,SW
Conyers, GA 30094
770-860-9464
800-821-2487
http://www.ChartCourse.com



If you no longer wish to receive communication from us:
Cancel

To update your contact information:
Update

Can we have a conversation?

zubay

I hope you have found value in receiving the Navigator Newsletter.

I wanted to write you, reintroduce myself and hopefully position us as a valuable resource.

We help our clients maximize their effectiveness and profitability by improving the performance of their people. We work in partnership with business executives and deliver a portfolio of performance improving strategies that produce measurable results by strengthening the performance and productivity of both individual employees and the organization as a whole.

Can we have a 10-15 minute conversation about your goals and whether Chart Your Course International is a good fit for your needs?

Greg
Gregory P. Smith
President/CEO
Chart Your Course International
2814 Hwy 212,SW
Conyers, GA 30094
770-860-9464
800-821-2487
http://www.ChartCourse.com

If you no longer wish to receive communication from us:
http://autocontactor.com/o?r=da9210a0ccfc4c58aa71070ad55d8071&d=120

To update your contact information:
http://autocontactor.com/o?c=1&r=da9210a0ccfc4c58aa71070ad55d8071&d=120