|  | PERSONAL NOTE FROM THE LEAD NAVIGATOR This is my favorite time of the year -- springtime! I realize many of you are still in the middle of winter. Sorry! But in Atlanta, the trees are starting to bloom and it is finally warming up. Along with the trees, the economy is warming up once again too. After living through many recessions and downturns, similar patterns emerge. As the economy heats up, so does employee turnover. Make sure you read the below article and prevent unwanted turnover. Charting your course!  Captain of the Ship and Lead Navigator Gregory P. Smith Planning a training meeting, retreat or need a dynamic speaker?
Keep us in mind if you need a speaker, trainer or facilitator for an upcoming meeting or conference. Contact Jan King for further information. 770-860-9464 |  | FEATURE ARTICLE
Employee turnover is starting to increase. Employers need to take steps and prevent losing their loyal and skilled workers now.
John is an industrial engineer. He has been working for the same employer for the past four years. He used to love his job and enjoy going to work. Now he is tired, frustrated and feels cheated. Many of those who have stuck it out with their employers during this recession are deciding it is time to update their resume and start looking for a better job somewhere else.
Over the past few years, employees have grown increasingly unhappy with their jobs and their employers for many reasons. Some feel their employers have cut back too far. Others feel their organization has taken advantage of them. Some have not seen a pay raise, bonus or promotion in years. Their friends are starting to get pay raises, why not them?
With every economic downturn I have seen, the same circle of events repeat itself. The media is sou nding more optimistic. Their friends start talking about getting better paying jobs and pay raises. Others leave for better and more interesting career opportunities.
If you are an employer, you need to evaluate your pay and benefits. Insure you minimize job dissatisfaction by providing a competitive work environment. You don’t want to be behind the power curve as the economy grows. Don’t get caught in the trap of thinking it is cheaper to find a replacement for less money.
Sure, employers can find plenty of people willing to take a job for less. But the cost of replacing a skilled employee is far more expensive than most realize.
In general, there are five important areas that lead to employee turnover and low job satisfaction.
• Poor match between the person and the job
• Poor fit with the organizational climate and culture
• Poor alignment between pay and performance
&bul l; Poor connections between the individual, their coworkers and the supervisor
• Poor opportunities for growth and advancement
Cost of Employee Turnover
The cost of attracting, recruiting, hiring, training and getting new people up to speed is tremendously more costly as well as more wasteful than most realize. Studies from the Gallup organization show employees who have an above average attitude toward their work will generate 38 percent higher customer satisfaction scores, 22 percent higher productivity and 27 percent higher profits for their companies. Provide us your comments... | |  | UPCOMING EVENTS AND CLASSES  DISC Certification Group Coaching Training Program (Webseminar)
Individual personality styles and preferences have a direct impact on our interpersonal relationships at home and at the workplace. People differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Our DISC training programs and assessments help hire the right people, reduce conflict, improve communication and unleash team performance. Our web based DISC training program is a popular choice for those who rather not face the additional burdens of travel and cost. Classes are conducted in three, 90 minutes sessions. Students have the option to take the DISC certification exam at the end of the class.
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| April Class Apr 9, 12, 16 2:00-3:30 ET  | May Class May 14,17,21 2:00-3:30 ET | June Class June 4,7,11 2:00-3:30 ET | Cost: $895 per person http://ow.ly/6Ogw4 |  | BEST PRACTICES Trip to Headquarters Company Denon Electronics offers an all-expense paid trip to their headquarters in Japan, for the employee and their family. They have lunch with CEOs, tour the factories, and have a guided tour of the city by employees. Employees nominate the winner of this coveted award.
Staff Speaks Newsletter The Lutheran Social Services of Mid-America have a large organization, which spans three states. They have begun a Staff Speaks article in their monthly newsletter.
They choose an employee from each of their four affiliates, and provide name, length of time employed at their organization, title, and a brief description of job duties. Then they ask them a 'fun' question each month, such as 'If you could be anyone/do anything else professionally, who/what would it be?' They take their picture, and include it with their info. This allows their staff to get to know others throughout the organization who they may not meet, or have opportunity for interaction.
 | | TOOLS AND RESOURCES |  | Employee Selection and Development Have you ever made a bad hiring decision? Did the person you hired turn into someone different than how he presented himself during the interview? A properly designed interviewing and hiring process could have prevented the mistake and saved you time, frustration and money. We provide a comprehensive portfolio of hiring and development solutions including 360, team, customer service, executive talent and management development reports and assessments.
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Train your entire workforce in the art of exceptional customer service. The Service First Video Library is a powerful video-based training system making it easy to train any number of employees - with no limits - with immediate results. The program includes 12 videos, slides, facilitator guide and handouts. The videos are appropriate for any industry.
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|  | 401 Proven Ways To Retain Your Best Employees
This book is packed with loads of practical advice, tips, case studies, suggestions and examples that not only retain, but also engage and make your people as productive as possible. Unique from other books on the market today, it provides tried and true practices that will quickly transform your place of business. The book is divided into eight sections, each focusing on a key element of employee retention.
http://www.chartcourse.com/401-provenways.html |  | Icebreakers and Teambulding Exercises - BEST SELLER How many meetings have you attended that are just the same old thing -- boring gatherings you can't wait to leave! Here is an opportunity to make your next meeting, class or team building event something dynamic and interesting. Click here | |  | Fired Up! Leading Your Organization to Achieve Exceptional Results
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More information  |  | If you find our information interesting, please send it to your friends. The Navigator newsletter is received by over 35,000 subscribers in 49 countries, in addition to other websites and magazines. Copyright 2012 by Chart Your Course International--reproduction for publication is encouraged, with the following attribution: From "Chart Your Course International," by Gregory P. Smith, copyright 2012. (770) 860-9464 (800) 821-2487  | |
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