8/19/2026

zubay, Reward & Recognition Tips

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A New Chapter at ChartCourse


There is a lot happening at CYC, and we are excited to share some of it with you. Heather Matthews has stepped into the role of President, bringing years of experience working with our clients, speaking, and leading DISC training. Heather has become a trusted resource for organizations looking to better understand their people and improve performance, and we are looking forward to what she will accomplish in this new role. We also have upcoming DISC classes and new online training courses designed to give you practical tools you can use immediately. And, on a more personal note, my new book, Fish on Fridays: A Memoir of Bad Breaks, Hard Lessons, and Unexpected Strength, is nearing its release. In this issue of Navigator, I'll share a little more about all of these things—and what's ahead for CYC.

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Heather Mattews Takes Over As President

We are excited to announce that Heather Matthews has taken over as President of CYC. Heather has been an important part of our organization for years, speaking to clients, conducting DISC training classes, and working directly with clients to help them achieve better results. She brings extensive experience, energy, and a genuine commitment to helping people succeed. Heather lives in North Carolina with her teenage daughter and three cats, and her accomplishments extend well beyond CYC—she is currently ranked among the Top 20 sales professionals with TTI Success Insights International. We are thrilled to see Heather step into this new leadership role and have great confidence in what she will accomplish. Please join us in congratulating Heather, and feel free to reach out to her at Heather@chartcourse.com

Reward and Recognition Ideas to Build a Motivated Workforce

Everyone has had a bad hair day, but how about a bad tie, bad hat, or bad shoe day? More and more companies are putting together contests on the ugliest dressed. Another company sponsors an annual turkey bowling contest. Employees go out on the loading dock, take a frozen turkey, and try to knock down as many empty wine bottles as possible. This is not evidence of companies gone nuts but tactics used to ward off a serious business problem.


One of the biggest problems facing businesses today is how to motivate and engage workers. The other problem slapping them in the face is high turnover. Today's mobile employees are loyal only to themselves and jump ship for better benefits, higher pay, and greater opportunity.


Pay and benefits are important, but you have to do something different in order to attract and retain the best people. That something may equate to a fun, flexible workplace that gives them more freedom and responsibility. Wouldn't it be great if you enjoyed going to work?


Here are a few examples of team-building techniques that motivate employees:


Humor Corner

Give employees one corner of a break room or other area to post cartoons, illustrations, and other items designed to relieve stress. At the end of each week, the staff can award a prize for the best submission.


The Talking Stick

Try introducing the "talking stick" into your office. This idea originated from a Native American tradition. Each month a different person in the office receives the talking stick, which provides that person certain rights and privileges for the month. For example, the "owner" could provide fellow employees one hour a month administrative leave.


Employee Dollars

At Phoenix Solutions Inc., employees award an "employee dollar" to fellow employees who do something special or exceed company expectations. Each month the employee with the most dollars gets movie tickets, dinner, and a plaque with their name as Employee of the Month.


Management by Fooling Around

Herb Kelleher, the former CEO of Southwest Airlines, combined fun and hard work into something he calls "management by fooling around." At the nonconformist airline, everything—from the tickets and boarding passes to the casual dress and occasional costumes attendants wear? clearly demonstrates that something is different.


Gold Stars and Frogs

At Wachovia Bank, each Monday morning they set milestones for the week with input from staff members. On Friday, employees receive a Gold Star and $2.00 (funny money) for each milestone met. Employees can also recognize their peers with a sticker of a frog, which is worth $1.00. Staff members display the gold stars and frogs on a white cardboard poster. At the end of each month, they hold a random drawing for a dinner ($50.00) and movies ($25.00).


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Early Readers Are Saying


“A powerful story of perseverance, camaraderie, and hope.”

— Maria Lewytzkyj-Milligan


“Our greatest challenges can become our greatest teachers.”

— Roberta Morris


“Greg has a remarkable talent for storytelling. His honest writing draws you in and keeps you turning the pages.”

— Steve Mallin


“A must-read for anyone facing life’s challenges. A powerful reminder of what it takes to persevere through hardship.”

— Early Reader


“A powerful, honest, and unforgettable memoir. From heartbreaking sadness to gut-busting humor. Funny, moving, and filled with lessons worth remembering, Fish on Fridays is a story you’ll enjoy reading—and find yourself thinking about long after you turn the final page.”

–Terry Little


"A must-read, especially for anyone who feels alone in life’s challenges. Greg shares meaningful life lessons for both seasoned and emerging leaders. His story is marked by grit and determination, offering a powerful reminder of what it takes to persevere through hardship."

--Jim Solomon

Pre-order Fish on Fridays

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Online Self-Study DISC Certification Program


This DISC self-study program allows you to move at your own pace at the comfort of your home or office. Your learning platform will guide you through the 16 modules of instruction required to complete your certification.




Master DISC Certification Training Program


Our Master class is designed to provide DISC concepts to students who want to receive advanced training. No previous DISC training required. The class is taught virtually for three days.


Morning: 9:30- 12:00

Lunch: 12:00 – 1:00 Afternoon: 1:00 – 3:30


October 13-15

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The Navigator Newsletter is the free newsletter from Greg Smith the Lead Navigator, author, speaker and organizational development consultant, along with his team of experts at Chartcourse.com. If you like it, please forward a copy to a friend.  

Our other websites include: HighPerformanceOrganization.com WoodSmithWeb.com

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