Research over the last 20 years has shown that individuals who have developed their Emotional Intelligence are between 40 -122% more effective, especially in roles that require influencing and guiding other's choices (such as leaders, sales and customer service).
It has been said that the EQ (or understanding of Emotional Intelligence) will trump having a high IQ due to the power of Emotional Intelligence to assist in collaboration and productivity. Having coached thousands of Executives in over 20 years, I can confirm this to be true!
The Emotional Quotient provides simple, systematic and accurate feedback for developing one's emotional intelligence. With an increase in EQ, individuals and teams will enjoy a significant improvement in their personal and professional relationships, as well as more rewarding interactions with others.
Our program is delivered by Jennifer C. Zamecki, an Accredited Certified Professional Coach who has a wealth of knowledge and 20 + years of experience using these tools in both large global organizations & small companies.
Empower yourself and your representatives with the Service Quality Institute informative and insightful customer service certification workshop: a three-day seminar dedicated to the nuances, strategies, and keys to successful customer interactions. Gain the validity and recognition necessary to advance in your career, or strengthen your management group with sessions designed for both trainers and leaders.
program is delivered by Jennifer C. Zamecki, an Accredited Certified Professional Coach who has a wealth of knowledge and 20 + years of experience using these tools in both large global organizations & small companies. 
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