11/19/2019

Leadership Lessons From FDR...

CREATING GREAT PLACES TO WORK
happy_thanksgiving_card.jpg
Happy Thanksgiving to our friends near and far. We wanted to take a moment to let you know how thankful we are to have customers like you. We wish you and your family nothing but the best this Thanksgiving and throughout the holiday season.

Sincerely,

Gregory P. Smith
President
Chart Your Course International Inc.
800-821-2487

Leadership Lessons From FDR
We have all heard the stories about the Great Depression. Thankfully enough, we had a great leader in place when that happened. Franklin D. Roosevelt showed us how to navigate those devastating times of loss. The Modern day business owners can take a lot of lessons from the way FDR led our nation through that terrible time. These are the lessons we can use today:

Get People Excited
Give your employees and team something to be excited about. Create your own slogan or chant that you speak to them on a regular basis. When you have a vision and make it clear to those that work with you, you’ll create a sense of unity among the group.

Be Optimistic in The Face of Devastation
When things are going south in your business, you need to give people hope for the future. No matter how bad things are, find ways to highlight the bright side. Never let the situation or circumstances darken your mood.

Rely on Your Colleagues to Help You Create Plans
Don’t go it alone; you’ve got a team for a reason. Set up regular meetings where everyone has a chance to share the solutions to the problems. Write down all suggestions and then as a team, go through them one by one to figure out if it will solve the problems you are facing.

Be Bold!
You have to be bold and push through any fears that you have during these times. Being courageous doesn’t mean you aren’t scared. It means that you keep moving forward no matter what is happening. Show your team that they can keep going in the hard times.

Make Good Decisions For the Benefits of Others
At all times, a good leader makes decisions that benefit those around them, even if it doesn’t directly help them. Your team needs to know you have their best interest in mind. That’s how you develop long-lasting loyalty from others. They must know that when times get tough, you are advocating for them.

A Few Questions to Ask Yourself
If you truly want to be a better leader, here are a few things you should ask yourself:

  1. Do you have a vision for your company? If not, create one and rally your team around it.
  2. What actions can you take to increase moral in your employees?
  3. What specific goals to you want to meet in the next year?
  4. Do you have a game plan in place of how you will take your company to the next level?
  5. Are you showing courage in the face of uncertainty?

These are questions that all leaders need to answer. Always look for ways to increase your leadership abilities.
~ Written for us by our associate Gary Sorrell, Sorrell Associates, LLC. Copyright protected. All rights reserved.
How To Develop A KPI That Works For Your Business
If your company has no vision, then you will not see success. In order to grow, then everyone needs to be on the same page about goals. In the famous words of Stephen Covey, “Begin with the end in mind”. Let’s take a look at these 5 steps that will help you build world-class Key Performance Indicators (KPIs).

1. Figure Out the Issue
Ask yourself, “What problem do I need to solve?” That will be your root issue and the landing point from where you will build up from. That way, you can tie the rest of your metrics to this issue.

2. What Indicates Progress Toward Your Goal?
One mistake many leaders make is that they go from figuring out the problem they need to solve to trying to measure their success. However, you first need to figure out some indicators that you’re on your way towards your goal. These indicators will also help keep you on track because they can help steer you back towards the goal.

3. How Will You Track Performance?
This is something else that will keep you on track towards your goal. Remember, that the KPI is measuring the outcome. You need to be able to measure all the steps in between to make sure you’re still on track and to make adjustments if necessary.
For example, if your end goal is to add 5 new customers to your client list, then your metrics would be how you measure this. Would you achieve this by having a certain amount of meetings? Cold calling a certain amount of potential clients? These would be your indicators to help you achieve your goal. The metrics you would track would be how many meetings were held or how many cold calls were made.

4. What Is Your Key Performance Indicator (KPI)?
This would be the overall goal. In the example above, the KPI would be adding new customers to the client list. Your KPI is actionable and explains what you’re tracking and why you’re tracking it.

5. Where Is Your Information Coming From?
The last thing you need to do is figure out the source for where your information is coming from. How is information being tracked and is it accurate? The best way to ensure the information is accurate is to assign only one person to each metric. That way, you have one informed person who will know if the information is accurate.
~ Written for us by our associate Gary Sorrell, Sorrell Associates, LLC. Copyright protected. All rights reserved.
When Buying A Company, Get To Know The Employees
Acquiring a new company can be a rewarding experience, for obvious reasons. Profit is probably the biggest goal you have in mind when looking to purchase a company. Next, is productivity. You want the newly acquired company to be productive in nature, which will, in turn, increase profit. What about the people who work within the company?

That is where your heart should lie. People are what make the world go ‘round and what will make the company more profitable than ever. The employees should be your top priority.

Here are some ideas on how to make people your priority:

Make a Personal Connection
Meeting with employees personally rather than in a large group can really set the right mood. It shows the employees that you really care about them as people, and not solely on the profit they can provide you. By having one-on-one time, or at least time in smaller groups can ultimately lead to more profit because the employee will feel they are valued as a person.

Let’s face it, everyone wants to feel needed and wanted, and what better way to show that you value someone than meeting with them in smaller, intimate groups rather than in a larger, more intimidating setting?

Have Open Communication
Company acquisitions can cause a lot of anxiety for employees. They are worried about what is going to happen, who is taking over, etc. It can be a scary feeling when you don’t know all of these things, mainly because many of us have families to support. This can happen with your current employees as well. No one wants to wonder if they still have their position when a new company takes over.

Honesty is the Best Policy
Be upfront and honest with your current and new employees. Be compassionate and understanding. If you must do some restructuring, honesty sooner rather than later is the best thing.

Once trust is broken, it’s hard to get it back and the company profits, along with everything else, start a downward spiral. Don’t let this happen. Don’t make promises that can’t be kept. Once the reputation of a company has tarnished, it is difficult to get a good reputation back. Address the issue honestly and move on.

The people you are inheriting are what will make the new acquisition a successful one. Show the employees that you really value them as people and not just a dollar, and they will really work for you, making the company productive and profitable.
~ Written for us by our associate Gary Sorrell, Sorrell Associates, LLC. Copyright protected. All rights reserved.
Advanced DISC Training Program
(2-Day Master Class)

November 12-13 (Atlanta)
Jan 28-29 (Atlanta)
April 21-22 (Atlanta)
July 21-22 (Atlanta)
Oct 20-21 (Atlanta)
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Choose the month for you to attend:

Includes Facilitator Materials

November 4, 11, 18, 21
December 2, 5, 9 12
January 6, 13, 22, 27 (12-1:30 ET)
February 3, 10, 17, 24 (12-1:30 ET) 

3:00-4:30 ET

DISC Training Program – Self-Study DISC Program
This DISC self-study program allows you to move at your own pace at the comfort of your home or office. This program includes online video recordings, printed materials, password protected website and a reference manual explaining the DISC language.
Emotional Intelligence (EQ) Training & Certification 
Our emotional intelligence training program is delivered by Jennifer C. Zamecki, an Accredited Certified Professional Coach who has a wealth of knowledge and 20 + years of experience using these tools in both large global organizations & small companies. 
Why We Are the Best Organization for Your Hiring and Talent Management Solutions
Thanks for Reading!
The Navigator Newsletter is the free newsletter from Greg Smith the Lead Navigator, author, speaker and organizational development consultant, along with his team of experts at Chartcourse.com. If you like it, please forward a copy to a friend. 
 
Copyright © 2019. All Rights Reserved. 

10/16/2019

Ask Your Staff For Their Ideas! 👌

CREATING GREAT PLACES TO WORK
Capture Employee Suggestions and Boost Employee Engagement 

Capturing employee suggestions and ideas drives employee engagement and improves employee motivation. It creates a more productive and satisfying work environment. Yet many organizations ignore the untapped ideas and suggestions of their employees who know their jobs better than any expert.

The Bright Ideas employee suggestion campaign and our idea management system provides a proven blueprint to capture hundreds of ideas to improve productivity, cut costs and drive improvements from the bottom up in a short time period. 


Get Your Sales Team Hot for the Holidays!
FREE WEBINAR
In sports, successful teams must practice and retrain before each and every game. In the same fashion, you as a sales & service organization must have all of your players fully geared up and ready for the upcoming Holiday Season.
When your sales and customer service team lose their drive, it’s detrimental to productivity, profits and personnel. Learn how to create an excellent sales & service strategy that motivates your service team to provide superior service, inspiring customers to return and spread the word. Join us for this 45-minute webinar.
Presenter: Pat Porras
Thu, Oct 31, 2019 3:00 PM - 3:45 PM EDT

What To Do When Your Meeting Reaches An Impasse
We’ve all been there – a work meeting that seems to last forever because no one can agree. Everyone wants to be heard and everyone wants their input to matter. But, alas, you are at an impasse.
 
So what do you do when you reach this point? You want to keep communication open and have an effective meeting, but aren’t sure how to do that. The following are just a few helpful tips to prevent an impasse at your next meeting.
 
Have a Plan
Not only is it good to have a plan when you start a meeting, but it’s also effective when you reach an impasse. A plan may be as simple as writing down everyone’s thoughts and ideas, possibly through “Mind Mapping,” to thoroughly and thoughtfully discuss them. With this, everyone feels heard and the conversation stays meaningful.
 
Control the Situation
When the impasse occurs, it’s important that one person steps up to “facilitate” the rest of the meeting. This may be as simple as asking others to speak up and share their thoughts. Or it could entail moving onto another topic to allow everyone to cool off before addressing the issue again.
 
Whoever does step up to facilitate the meeting, it’s important that they help everyone assume positive intent. At the end of the day, you are all on a team, working together to reach a common goal. Realizing this will help others not take things personally, and will foster an environment of open discussion and idea sharing.
 
Keep Talking
During an impasse, always encourage open communication. Glossing over an issue, or never settling it can cause bitterness and animosity within the group. In addition, never put issues to a vote. In a vote, the minority always loses causing unhappiness and instability. Strive for an agreement, consensus, or harmony.
 
Between Two
Lastly, there may be times when the impasse results when just two people in the meeting can’t seem to agree. The conversation can often get off topic or even turn personal. At this point, it is beneficial to get the whole group involved.
 
Start by clearly expressing each viewpoint, possibly writing it on a whiteboard for clarity and to make sure nothing is missed. Next, allow the whole group to chime in, giving their ideas and opinions on the pros and cons of these viewpoints.
 
As a result, the two will have had time to cool off, giving them a chance to see the full picture and, perhaps, even change their view.
Advanced DISC Training Program
(2-Day Master Class)

November 12-13 (Atlanta)
Jan 28-29 (Atlanta)
April 21-22 (Atlanta)
July 21-22 (Atlanta)
Oct 20-21 (Atlanta)
Online DISC Certification Training Webinar 
Choose the month for you to attend:

Includes Facilitator Materials

November 4, 11, 18, 21
December 2, 5, 9 12
January 6, 13, 22, 27 

3:00-4:30 ET

DISC Training Program – Self-Study DISC Program
This DISC self-study program allows you to move at your own pace at the comfort of your home or office. This program includes online video recordings, printed materials, password protected website and a reference manual explaining the DISC language.
Emotional Intelligence (EQ) Training & Certification 
Our emotional intelligence training program is delivered by Jennifer C. Zamecki, an Accredited Certified Professional Coach who has a wealth of knowledge and 20 + years of experience using these tools in both large global organizations & small companies. 
Why We Are the Best Organization for Your Hiring and Talent Management Solutions
Thanks for Reading!
The Navigator Newsletter is the free newsletter from Greg Smith the Lead Navigator, author, speaker and organizational development consultant, along with his team of experts at Chartcourse.com. If you like it, please forward a copy to a friend. 
 
Copyright © 2019. All Rights Reserved.