|  Navigator #187
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|  | PERSONAL NOTE FROM THE LEAD NAVIGATOR Do you have anything to contribute? We are looking for a few self-motivated individuals who have written business articles or like to blog. No money, but the rewards and compensation are outstanding -- Exposure to a world-wide audience and the personal satisfaction of making a difference in other's lives. If interested, please send a sample of your writing and a note to jan@chartcourse.com Charting your course!  President and Lead Navigator Gregory P. Smith | | | Employee Recognition Ideas Drive Motivation and Job Satisfaction Mark Twain once said, "I can live for two months on a good compliment." Employee recognition is a powerful tool in building morale, motivation and job satisfaction. A pat on the back, a personal note from a peer or a supervisor does wonders. Small, informal celebrations are many times more effective than a once a quarter or once a year formal event.
Employee appreciation and recognition are critical to achieving organizational goals. All humans need to feel appreciated. In a survey conducted by Robert Half International, the results showed that employee recognition and appreciation was the number one reason employees stay in their work environment with fair compensation being secondary.
Here are a few employee recognition ideas to consider:
Drive My BMW
Graham Weston, co-founder and CEO of Rackspace Managed Hosting, gives the keys to his BMW M3 convertible for a week to his top performing employees. This creative way to reward employees has a bigger impact than cash. He says, “If you gave somebody a $200 bonus, it wouldn’t mean very much. When someone gets to drive my car for a week, they never forget it.” The important point is pay and money does not necessarily create job satisfaction. There has to be something more.
The Extra Mile
United Services Automobile Association (USAA) provides blank “Thank You” note stationary to their workers for a program called The Extra Mile. Employees are encouraged to say “Thank You&rdquo ; to each other for the help they receive at work. The most surprising thing happened on the first day the notes were printed. They ran out! The company couldn’t keep up with the demand.
President’s Employee Recognition Dinner
Schreiber Foods, Inc. holds an annual President’s Employee Recognition Dinner. Throughout the year employees nominate each other for five award categories: leadership, quality improvement, innovation, community involvement, etc. A team then evaluates the nominations, and the winners selected. They are then announced and recognized at the President’s Dinner. The recipients receive a crystal award and a bonus.
Before embarking on creating an employee recognition program, take the time to first discover what maybe causing employees to be un-motivated. Identify and fix the de-motivators first.
Source: Dynamic Ideas to Reward, Energize and Motivate Your Teams
SUBMIT YOUR EMPLOYEE RECOGNITION IDEA We are on a search for innovative ways to keep people motivated and engaged at work. We would love to hear from you. Give us your suggestions on our blog. | |  | Who Is Speaking at Your Meeting? Keep us in mind if you need a speaker, trainer or facilitator for an upcoming meeting or conference. Contact Jan King for additional information. In addition to Greg, we have several highly capable individuals to provide a wide range of services. Call or fill out our meeting request form. 770-860-9464 | | | UPCOMING EVENTS AND CLASSES Great Customer Service! How to Create an Exceptional Service Team Webinar May 3, 2012
3:00-4:00 p.m. ET
When your customer service team loses their drive, it’s detrimental to productivity, profits and personnel. Learn how to create an excellent customer service strategy and motivate your service team to provide superior service, inspiring customers to return and spread the word. Join us for this 60-minute webinar where you and your colleagues will discover: -
Strategies to Boost Morale and Work Ethic Among the Front-Line Staff -
Tips and Tricks to Increase Profitability Through Stellar Customer Service -
How to Promote Customer Brand Loyalty: Keep Them Coming Back for More -
Ways to Identify, Reward & Train Your Customer Service Team: Be the Best Around
Cost: $199
Recording and handouts will be available
For information
http://is.gd/4OK5Xt
To register
http://tiny.cc/x28ucw
 DISC Certification Training Program (Webseminar)
Individual personality styles and preferences have a direct impact on our interpersonal relationships at home and at the workplace. People differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Our DISC training programs and assessments help hire the right people, reduce conflict, improve communication and unleash team performance. Our live web based DISC training program is a popular choice for those who would prefer to avoid travel and enjoy the convenience of a webinar format. Classes are conducted in three, 90 minutes sessions.
Upcoming dates:
May Class
May 14,17,21
2:00-3:30 ET
June Class
June 4,7,11
2:00-3:30 ET
Cost: $895 per person
http://ow.ly/6Ogw4 |  | Workplace Motivators Individual Assessment
Everyone is motivated by different things. The Workplace Motivators report helps clarify and identify the six inner drives people bring to the job. What motivates employees to sell, manage, service or connect with people the way they do? This reports shows why people differ and helps you place the right people in the right jobs and motivate them to achieve more for the organization. The answers to these questions are all based on motivators. Motivators are the drivers behind our behavior -- what motivates our actions. This report helps illuminate these motivating factors and attitudes and enables you to understand the driving forces behind your/their decisions.
View a sample report View all or our reports |  | Customer Service Training Video Library
Train your entire workforce in the art of exceptional customer service. The Service First Video Library is a powerful video-based training system making it easy to train any number of employees - with no limits - with immediate results. The program includes 12 videos, slides, facilitator guide and handouts. The videos are appropriate for any industry.
Includes free shipping globally
$1497
http://www.chartcourse.com/servicevideo.htm
|  | Online Learning 2.0
We’re introducing Vital Online 2.0, a technology that will save your organization both time and money. Our user-friendly online campus begins with 12 programs from the Vital Learning Leadership Series. Your participants can work at their own pace, and we also offer a blended approach (classroom and online classes) that maximizes social networking tools. We can also easily create a branded portal campus especially for your organization.
Vital Learning’s online courses start with the 12 core programs, the Leadership Essentials, and 23 additional courses in leadership, customer service, sales and productivity. We invite you to take a few minutes to experience our free demo today.
For more information:
http://www.chartcourse.com/VL-onlinecourses.html |  | Fired Up! Leading Your Organization to Achieve Exceptional Results
Build a high-energy workplace that accelerates performance, generates more profits, increases sales and provides outstanding customer service $24.95
More information  |  | If you find our information interesting, please send it to your friends. The Navigator newsletter is received by over 35,000 subscribers in 49 countries, in addition to other websites and magazines. Copyright 2012 by Chart Your Course International--reproduction for publication is encouraged, with the following attribution: From "Chart Your Course International," by Gregory P. Smith, Copyright 2012. (770) 860-9464 (800) 821-2487  | |
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Gregory P. Smith
President/CEO
Chart Your Course International
2814 Hwy 212,SW
Conyers, GA 30094
770-860-9464
800-821-2487
http://www.ChartCourse.com
